Sentinel Voice Privacy Policy

Effective date: April 3, 2026

This Privacy Policy explains how Sentinel Voice ("Sentinel Voice", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you interact with our home services automation solutions, websites, landing pages, software platforms, SMS communications, email campaigns, and any other services we provide (collectively, the "Services").

1. Who We Are

Sentinel Voice is a home services automation agency that helps home service businesses (such as HVAC, plumbing, electrical, cleaning, and related trades) streamline lead capture, scheduling, follow-up, and customer communication using automation, AI, voice, and messaging technologies.

2. Scope of This Policy

This Privacy Policy applies to information we collect about:

  • Visitors to our websites, landing pages, and other digital properties;
  • Clients who engage Sentinel Voice for automation and marketing services;
  • Prospective clients who submit inquiries or book calls with us; and
  • End customers of our clients whose data we process on behalf of those clients.

If you are a customer of one of our clients, Sentinel Voice generally acts as a service provider or processor, and our use of your information is governed by our contracts with that client as well as this Privacy Policy, where applicable.

3. Information We Collect

The types of information we may collect depend on how you interact with us and with our Services. We may collect:

3.1 Personal and contact information

This includes information such as your name, email address, phone number, company name, job title, service address, and any other contact details you choose to provide when you submit a form, schedule a consultation, or communicate with us.

3.2 Account and service information

If you are a client, we may collect information related to your account and use of our automation Services, such as business details, service offerings, integrations you enable, campaign configurations, call recordings (where permitted by law and with appropriate notice and consent), and related usage data.

3.3 Communication data (voice, SMS, email, chat)

In the course of providing our Services, we may process communications on behalf of our clients, including phone calls, voicemails, SMS/MMS messages, emails, and chat interactions. This may include message content, metadata (such as date, time, and routing information), and response logs, subject to applicable laws and our agreements with clients.

3.4 Technical and usage information

When you visit our websites or use our online Services, we may automatically collect certain information using cookies, pixels, and similar technologies, such as your IP address, browser type, device identifiers, pages viewed, referring URLs, time spent on pages, and interactions with our content or forms. We use this information to operate, secure, and improve our Services and to understand engagement with our campaigns and automation flows.

3.5 Information from third parties

We may receive information about you from third parties, such as our clients, marketing partners, analytics providers, or publicly available sources, and combine it with information we collect directly. We use this information to support our Services, enhance data quality, and better understand audiences for home services automation campaigns.

4. How We Use Your Information

We use the information we collect for the following purposes, to the extent permitted by applicable law:

  • To provide, operate, and maintain our automation Services and platforms;
  • To set up and manage client accounts, integrations, and configurations;
  • To route, automate, and respond to voice calls, SMS, email, and other communications;
  • To personalize campaigns, workflows, and messaging based on preferences and behavior;
  • To analyze performance of campaigns and automation sequences;
  • To communicate with you about your account, support requests, updates, and new features;
  • To send marketing and promotional communications where permitted by law and your preferences;
  • To protect the security and integrity of our systems and prevent fraud, abuse, or misuse; and
  • To comply with legal obligations and enforce our agreements.

5. SMS, Voice, and Messaging Practices

As a home services automation agency, Sentinel Voice frequently leverages SMS, MMS, and voice-based communication to facilitate scheduling, reminders, confirmations, and follow-ups on behalf of our clients. We honor industry best practices and applicable regulations (including TCPA and similar laws, where applicable) in connection with messaging and calling activities.

By providing a phone number and opting in (through web forms, checkboxes, verbal consent, or other lawful mechanisms), you may receive automated and/or prerecorded messages related to appointments, estimates, service reminders, follow-ups, customer satisfaction, or relevant offers. Message and data rates may apply, and message frequency may vary. You can opt out of SMS at any time by replying STOP or using another opt-out mechanism described in the message.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Legal Bases for Processing (Where Applicable)

Where required by law (for example, in the European Economic Area or the United Kingdom), we rely on one or more of the following legal bases to process your personal data:

  • Your consent, which you may withdraw at any time;
  • The performance of a contract with you or to take steps at your request before entering into a contract;
  • Compliance with a legal obligation to which we are subject; and
  • Our legitimate interests, such as operating, improving, and securing our Services, provided those interests are not overridden by your rights and interests.

7. How We Share Information

We do not sell your personal information. We may share information as follows, and only to the extent necessary for the purposes described in this Policy:

  • With service providers and vendors who perform services on our behalf (such as hosting, communications, analytics, CRM, billing, and security), under contracts that require them to safeguard your information and use it only for our specified purposes;
  • With our clients, when we process data on their behalf (for example, transmitting leads, appointments, or communications generated through our automation workflows);
  • With professional advisors (such as lawyers, accountants, or auditors) as necessary for legitimate business and legal purposes;
  • In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections; and
  • When required by law, legal process, or to protect our rights, property, safety, or that of our users, clients, or the public.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements. Retention periods may vary depending on the type of data, the nature of our relationship with you or our client, and legal or contractual requirements. Where appropriate, we may anonymize or aggregate data so that it no longer identifies you, in which case we may retain that information for longer periods.

9. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encryption in transit where appropriate, secure development practices, and staff training. However, no security system is perfectly secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for promptly notifying us of any suspected unauthorized access to your account or data.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

  • Access and obtain a copy of the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information, subject to legal or contractual obligations to retain certain data;
  • Object to or request restriction of certain processing activities;
  • Withdraw consent where processing is based on your consent; and
  • Lodge a complaint with a supervisory or data protection authority, where applicable.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request and may not be able to fulfill a request where we are acting solely as a processor for a client; in such cases, we will direct you to contact the relevant client directly.

11. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate and improve our websites and Services, analyze usage patterns, remember preferences, and support our marketing and automation efforts. You may be able to control cookies through your browser settings or dedicated cookie management tools. Please note that disabling certain cookies may affect the functionality of our websites or limit your ability to use certain features.

12. International Data Transfers

Sentinel Voice may process and store information in countries other than the country where you are located. These countries may have data protection laws that differ from those in your jurisdiction. Where required by law, we implement appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect personal data transferred internationally and ensure that such transfers comply with applicable data protection requirements.

13. Children’s Privacy

Our Services are intended for use by adults and by businesses in the home services industry. We do not knowingly collect personal information from children under the age of 13 (or any higher age where additional protections apply) without appropriate parental consent. If we become aware that we have collected personal information from a child in violation of applicable law, we will take steps to delete that information as soon as reasonably practicable.

14. Third-Party Links and Services

Our websites and automation workflows may contain links to third-party websites, applications, or services that are not controlled by Sentinel Voice. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites or services you interact with to understand how they collect and use your information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective date" at the top of this Policy and may provide additional notice as required by law. Your continued use of our Services after any changes become effective constitutes your acknowledgment of the updated Policy.

16. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your privacy rights, or if you wish to exercise any applicable rights, you can contact Sentinel Voice at:

Sentinel Voice
Email: [email protected]
(If applicable, please include your name, contact information, and a clear description of your request or question.)

We will review and respond to your inquiry within a reasonable timeframe and in accordance with applicable law.